As the coronavirus situation evolves, the safety and wellbeing of our visitors and staff members is our number one priority. For the most recent information read more
We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks of any size or large bags and you will be screened upon arrival. Read more about our safety policy.

Coronavirus (COVID-19)

  • Coronavirus (COVID-19) - Picture 1

1 June 2022

We can't wait to welcome you back to the AO Arena. Our number one priority is making sure your visit is as safe and enjoyable as possible. When you visit us we'll be operating under the most up to date Government guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

In accordance with the government's removal of Plan B measures, from Thursday 27 January, face masks are no longer mandatory and COVID passes are no longer required for those who are attending events. We do all still have a shared responsibility to help prevent the spread of COVID-19 and the government has advised that you must not attend an event if you have tested positive or if you are required to self-isolate. Furthermore, it is recommended that you take a lateral flow test before you attend events.

Further updates will be posted in due course and ticket holders and guests of any events that are postponed or cancelled will be contacted directly. Confirmed changes to the events calendar can be found here.

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event and check the event page.

All ticket purchasers will be emailed the latest information in the lead up to the event. Further updates will be posted in due course and ticket holders and guests of any events that are postponed or cancelled will be contacted directly.

Confirmed changes to the events calendar are as follows:

Aerosmith (18 July) - new date 29 June 2021 new date 28 June 2022  cancelled

Celine Dion (4, 5 September) - new dates 15 and 16th April 2021 rescheduled to 5 and 6 June 2022  new dates Wednesday 5 and Thursday 6 April 2023

Deep Purple (2 October) - new date 2 October 2021 rescheduled to 26 October 2022

Alanis Morissette (4 October) - new date 22 October 2021 - new date: 21 November 2021 new date 25 June 2022

The Weeknd (19 October) - new date 24 October 2021 rescheduled to 10 October 2022  cancelled

Four Tops & The Temptations (1 November) - new date 5 October 2021 rescheduled to 30 September 2022

Ozzy Osbourne (2 November) - new date 7 June 2023

Elton John (17 November) - new date 1 December 2021 rescheduled to 31 May 2023

Hits Radio Live (22 November) - new date 21 May 2021 - new date 11 November 2022

Elton John (28 November) - new date 30 October 2021 rescheduled to 3 June 2023

Elton John (12 December) - new date 19 November 2021 rescheduled to 2 June 2023

Jason Manford (23 October 2021) - new date 15 October 2022

Bon Iver (27 October 2021) - new date 24 October 2022

Shawn Mendes (04 May 2022) - new date - 26 July 2023

Magic Mike (June 2022) - new date - 2 May 2023

 

PLEASE NOTE THAT ORIGINAL TICKETS ARE VALID FOR RESCHEDULED DATES

Please note that if an event is not listed above it is because we currently do not have any updates to provide, please keep checking back or follow our social media channels.

 

How will I know if an event has been cancelled?

If an event is cancelled you will normally receive an email from your point of purchase. Where possible, we may also put a notice on our website and communicate to our customers via our social media channels.

 

I can't make the rescheduled date of my show, what can I do?

Can't go anymore? Our official ticketing partner, Ticketmaster have made it easy to sell tickets you can no longer use on via their ticket exchange, meaning another fan can go instead. Less missing out, more going out, click here to find out more.

 

We have been 'See It Safely' approved

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more here about the measures we have been putting in place ready for your visit, and what you will need to know beforehand.