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Buying Tickets

Introducing Ticketmaster


Ticketmaster is our official ticket partner and you can view view further information on the Tickemaster website.

To save time when buying tickets for new events we strongly recommend you register for a My Ticketmaster account.

Not only is it free, quick and easy to register to receive the latest news from Ticketmaster on your favourite artists, you'll also save valuable minutes when booking tickets.


How To Book



Book Online

Buy tickets online by searching our events section and clicking on the BUY TICKETS button next to the relevant artist entry. Tickets are subject to a booking fee and a venue facility fee of £2.25 or £2.50 per ticket.



In Person at the Arena's Box Office

Our box office is situated on the Trinity Way corridor next to the Citi Park AO Arena Car Park entrance. This box office is open on show days from 4pm and will close 15 minutes after the main act has gone onstage.

Opening times will change for Box Office depending on the time of the show. Please check the  Your Visit page before attending an event to ensure you have the most current up to date information.

Ticket purchases for that days show can be made at this box office during opening hours, credit or debit cards are accepted. Our box office gets very busy during show times and we would advise you to buy your tickets in advance, online.

All tickets are subject to a booking fee and venue facility fee of £2.25 or £2.50 per ticket.


We pride ourself on being accessible to everyone. Accessible tickets can be purchased from the Accessibility Team at AO Arena and a number of wheelchair and mobility accessible seating is now available to buy on the Ticketmaster platform via our website or theirs. 
Please share your access requirements/ needs with the team at the point of booking to make sure that they can book the most suitable seats for your visit. 


Contact our Accessibility Team by telephone (9.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm Saturdays), or by email.

Or call us on: 0161 950 5229

Our Upper Tier seating is very steep and is not advised for the elderly, infirm or those with an aversion to heights. If any of these apply, please do not purchase seats in the Upper Tier as relocation on the night is not possible. 

For full details about our accessible facilities please check our Accessiblity Information page.

All tickets are subject to a booking fee and venue facility fee of £2.25 or £2.50 per ticket.


Please Be Careful

Please be aware that you must buy your tickets from authorised outlets otherwise you run the risk of being refused entry to the venue or not getting any refund if the event is cancelled or postponed.

If you choose not to use the ticket buying options below and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist or promoter website.

For more information go to the Small Print section at the bottom of this page.

And don't forget, if you are buying tickets for anyone 14 years or under we advise you purchase a seated ticket in the Tiers. Please be aware that during concerts people may stand up.

Please visit our Terms & Conditions page for further information.


The Small Print

The decision to liquidate the company trading as getmetickets.net and the television exposé by the BBC on its Inside Out programme highlighted the practice of 'secondary ticket selling', otherwise known as 'touting' or 'scalping'.

Although the practice of 'secondary ticket selling' (otherwise known as 'touting') is not illegal it is strictly against the Terms & Conditions of the Box Office. Condition 7 states "If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Ticketmaster or one of their authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue".

Any customer who purchases tickets from these sources automatically loses their rights as a consumer and would be unable to obtain a refund from the venue should the event be cancelled or postponed or should their ticket be voided.

The largest, and probably most worrying, growth in 'secondary ticketing' is through internet auction sites: as with the apparently legitimate websites that advertise 'premium' tickets for sale, and the more obvious 'touts' selling outside the venue, there are no guarantees that the tickets purchased from these sites will guarantee the ticket holder entry into the venue.

At a number of events (particularly the high profile concerts) it is estimated that up to 30% of transactions conducted on these 'secondary ticketing' sites are either fraudulent or result in the ticket holder being refused entry into the venue.

Customers should ONLY purchase tickets from legitimately authorised outlets if they wish to ensure that they get in to see their favourite artist.

We do not accept letters of authority for ticket collections, as this system can be abused by secondary ticket markets. If you have any queries about your booking, please contact your point of purchase directly.

There are a number of official websites which detail guidelines for purchasing tickets, follow the links below for more info: