As the coronavirus situation evolves, the safety and wellbeing of our visitors and staff members is our number one priority. For the most recent information read more
We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks of any size or large bags and you will be screened upon arrival. Read more about our safety policy.

Your Visit

We can't wait to welcome you back to the AO Arena. Our number one priority is making sure your visit is as safe and enjoyable as possible.

While the government has removed many restrictions from Monday 19th July 2021, we all still have a shared responsibility to help prevent the spread of Covid-19.

When you visit us we'll be operating under the most up to date Government guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

All ticket purchasers will be emailed the latest information in the lead up to the event.

Further updates will be posted in due course and ticket holders and guests of any events that are postponed or cancelled will be contacted directly.Confirmed changes to the events calendar can be found here.

VenueShield

We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.

VenueShield is a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world.

Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.

For further information, please visit: ASM GLOBAL VENUESHIELD

Terms of entry

In order to help keep you, our guests and our staff safe (and in addition to our normal terms) for those aged 18 or over, on entry to the venue, please be prepared to show, if requested by a member of staff, proof that:

  • you currently do not have Covid-19; or
  • you have been fully vaccinated and at least 14 days have passed since the date of your last vaccination; or
  • you have previously had Covid -19 within the last 6 months.

Our accepted forms of proof for this are via:

NHS COVID Pass: please note this is via the NHS app and not the NHS Covid-19 app - please visit here for further information.

If you are using this preferred form of proof but have not yet obtained your pass we advise you apply no later than 48 hours before attending the event to allow for your application to be processed in time.

Lateral flow or PCR negative test results text or e-mail, received within 24 hours of attending the event.Free rapid lateral flow tests are available via the NHS.

The Government has advised that you must not attend an event if:

  • You have tested positive for Covid-19; or
  • You are required to self-isolate.

See HERE if either of the above apply.

Further measures to keep you safe:

NHS Track and Trace

NHS Track and Trace QR codes are available to scan at all points of entry to the venue.

Face masks

To help protect you, all our guests, and staff, we strongly encourage you to wear a face mask within communal areas (e.g., concourse, toilets and queueing areas) inside our venue. All staff working at our venue are required to wear face masks (unless exempt) for this reason, and we'd really appreciate you returning this kind gesture.

Hand sanitiser

We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.

Staff testing

All staff working at our venue are required to provide negative results from a lateral flow test.

Enhanced cleaning

As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.


Contactless services

The AO Arena is a cashless venue. We'll only accept contactless or card payments.

We are moving to mobile tickets where possible. A mobile ticket is just like a print-at-home ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone and there is no need for anyone else to have contact physical contact with your ticket.

Keeping you up to date

We'll send you all the information you need to know about your visit in advance as well as updating the information here on our website. If there's anything you need while you're here, our staff will be on hand to help you.

Be kind

Please wear a mask, act responsibly and be considerate to other visitors, giving them time and space where possible to move around the venue, understanding that some people may have different requirements to your own.

  • Your Visit - Picture 1

SHOW TIMES 

Further enhanced checks are in place to provide reassurance and confidence and we advise you to arrive in plenty of time to pass through ahead of your show.

 

James & Happy Mondays - 3 December - Doors open at 6pm

Bugzy Malone - 4 Decenber - Doors open at 6pm

D Block Europe - 5 December - Doors open at 6pm

Tom Jones - 6 December - Doors open at 6pm

Gary Barlow -9 December - Doors open at 6pm

The Human League - 10 December - Doors open at 6:30pm

Madness - 11 December - Doors open at 6pm

Michael Ball & Alfie Boe - 16 December - Doors open at 6:30pm

World Championship Boxing - 18 December - Doors open at 3:30pm

Sh*gged. Married. Annoyed - 19 December - Doors open at 6:30pm

 

Important Traffic Update

Major road improvement works to improve capacity and flow of traffic are currently taking place, know before you go and check out this link for up to date travel information: https://tfgm.com/major-works-and-events/

Where possible, road users are advised to look for alternative routes, travel outside of peak times and consider public transport options. People who have to drive into the city should plan ahead, allow more travel time or consider travelling outside peak hours.

 

Where are the entrances to the Arena?

We have three main entrances - City Room (off Victoria Station), Trinity Way (near the CitiPark car park entrance) and Hunts Bank. Both our Hunts Bank and City Rooms (off Victoria Station) entrances are accessible via a lift. Please note that our Trinity Way Entrance is only accessible via a number of stairs.

You must have your ticket ready for checking before heading into the arena. If you need to collect your ticket from our Box Office, you will find it located on Trinity Way. Access to the arena is not permitted without a valid ticket for that day’s event.

 

We advise you arrive in time for the doors but also we recommend you access through the Trinity Way Entrance into the City Rooms entrance. This is located by CitiPark car park on the Trinity Way ring road.

Venue Safety

The AO Arena continues to review its security measures in conjunction with Greater Manchester security and emergency services. Enhanced security checks are in place prior to admission and we ask that you leave additional time to ensure you don’t miss the start of the show. These measures are for the safety of you, and the people around you. Full cooperation will help to keep you, and others safe.

On 16th November 2021 UK Terrorism Threat was increased to Severe which means we all need to increase our vigilance. Here at the AO Arena, we're doing lots to keep you safe with some security measure that you can see and some that you can’t, for example, we have detection dogs on patrol, if you see them, feel free to say hello but please remember that they are working dogs.

Bag checks

In addition to ticket checks, small bags will also be searched. We don’t have any cloakrooms in our venue and for security reasons, no backpacks, or any bag larger than an A3 piece of paper (approx 35cm(W)x40cm(H)x19cm(D)) are allowed into the venue. We have no storage facilities within on site.

Screening

We’ll also get you to pass through our screening arches. They’re our way of making sure nothing’s coming into the venue that shouldn’t be. They’re safe for everyone, including pregnant women and people with pacemakers. If you have any medical concerns, our on-site medics will be happy to chat to you.

Anti-social Behaviour

The Arena prides itself on being a fun but safe environment for everyone.

Anti-social behaviour towards other guests and/or staff is not tolerated in any form and any problems should be notified immediately to one of the stewards. They will either be able to rectify the situation straight away or may refer the problem to Customer Services, located on the concourse.

If you encounter an issue which is making your experience less enjoyable, please make sure to speak to a steward or member of staff as soon as possible so we can try our best to make things better. 

 

What items are not allowed into the arena?


Backpacks, holdalls, luggage, oversized bags and cushions, are not permitted.


For your safety, and enjoyment, we carefully manage the items that can brought into the venue for an event. The list below includes examples of other items prohibited in the AO Arena. This list in not exhaustive and other items may be refused at the point of entry.


o Glass, cans, aluminium bottles or thermoses of any kind including liquid products which can be consumed.
o Flammable liquids in any container
o Laser pens/pointers
o Video cameras, recording devices and professional cameras
o Laptop computers, iPads, Go Pro’s or tablets with filming and recording capabilities
o Large/golf/metal tipped umbrellas
o Knives or weapons of any kind
o Illegal drugs or substances
o Alcoholic beverages
o Signs, banners or flags on poles, staffs or selfie sticks
o Animals (except ADUK registered service dogs)
o Air horns, whistles, cowbells or other noise-making distractions
o Projectiles (frisbees, beach balls, footballs etc)
o Aerosol cans (hairspray, deodorant etc )
o Fireworks, confetti, glitter bombs or flares
o Balloons
o Use of wheeled footwear, skateboards
o Food and drinks
o Helmets and full face masks 
o Large studs and chains
 

Box Office 

Our box office is situated on the Trinity Way corridor next to the Citi ark AO Arena car park entrance. This box office is open on show days from 4pm and will close 15 minutes after the main act has gone onstage.

Opening times will change for Box Office depending on the time of the show. Please check the Your Visit page before attending an event to ensure you have the most current up to date information.

Ticket purchases for that days show can be made at this box office during opening hours, please note that we can only take payments via card. Our box office gets very busy during show times and we would advise you to buy your tickets in advance, online.

Please note that the box office opening times will change depending on the timings of shows. Please check this page prior to you attending the event to ensure you have the most current up to date information. 

What does the City Room entrance look like?

Renovation work is still underway in the City Room but it is sufficiently complete to re-open part of the space as a route to the arena.

How long will the queues be?

Please arrive as close to the advertised door time as possible. We do not encourage fans to arrive early and queue or camp outside any of our entrances. As we have multiple routes into the building, early queuing at any entrance does not guarantee you’ll be first in.

Doors open to the venue between an hour and an hour and a half before most events, though there are some exceptions. The doors time is posted on the event page of the website and is usually printed on your tickets. Arrive in plenty of time to use the bars, buy some merchandise, enjoy the atmosphere and find your seats!

What will be the process with ID checks?

Some events have specific ID policies in place which require the lead booker to be in attendance and provide ID in order to gain entry to the arena. If this is a requirement of the show and ID is required for entry this will be stated at the point of purchase.

 

 

On sale FAQs

Where do I purchase tickets from?

General sale tickets will only be able to purchase via our official ticketing partner Ticketmaster (www.ticketmaster.co.uk).

Accessibility Tickets can be purchased via the accessibility line on 0161 950 5229. (10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays, excluding Bank Holidays).

 

When will my tickets arrive?

We send most of our tickets out by standard post. If you have chosen to have your tickets posted to you, they should arrive with you no later than 3 days before the event. If your tickets haven’t arrived with you within 3 days of the event, please contact your point of purchase.

 

What if I am buying them for my family member of friend and they are in my name?

If you are buying the tickets as a gift; select the postage option. For some shows, the lead booker may be required to be in attendance at the show and prove their identity to gain entrance to the arena. If ID is required for entry this will be stated at the point of purchase.

 

Can I purchase tickets directly from your Box Office?

Please purchase tickets directly from Ticketmaster or the Accessibility Team.

 

Ticket FAQs

What if I am buying them for my family member of friend and they are in my name?

If you are buying the tickets as a gift; select the postage option. For some shows, the lead booker may be required to be in attendance at the show and prove their identity to gain entrance to the arena. If ID is required for entry this will be stated at the point of purchase.

 

When will my tickets be delivered?

We send most of our tickets out by standard post. If you have chosen to have your tickets posted to you, they should arrive with you no later than 3 days before the event. If your tickets haven’t arrived with you within 3 days of the event, please contact your point of purchase.

 

Can I collect them at Box Office?

You can, but we would advise that if you are able to, that you have your tickets posted to you to avoid queues on the evening of the show. However if you have selected box office collection tickets can be collected on the evening of the show by the purchaser, please have your proof of purchase and ID with you.

 

What if I have lost my ID or have no ID?

Please contact your point of purchase for further information.

 

What do I do if I have lost my tickets?

Please contact your point of purchase for further advice.

 

My confirmation email has not arrived?

Whether you booked online or over the phone, you can expect to receive a confirmation email. The confirmation email will be send it to the email address you gave to your point of purchase when the tickets were booked and it shouldn't take any longer than 48 hours to arrive. If you still don't see it, please check any junk or spam folders.

 

My credit/debit card has changed, I need this to collect tickets, what do I do?

If you're collecting your tickets and you don't have the original card anymore, please take some photo ID along with your new card to collect the tickets – the staff at the box office just need to be sure that you're the person named on the order.

 

What will be the process with ID checks?

Some events have specific ID policies in place which require the lead booker to be in attendance and provide ID in order to gain entry to the arena. If this is a requirement of the show and ID is required for entry this will be stated at the point of purchase.

 

How do I purchase accessible tickets?

Accessible Tickets can be purchased by contacting the accessibility team on 0161 950 5229 (10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays, excluding Bank Holidays).

 

My show has been rescheduled and I can't make the new date, what can I do?

Can't go anymore? Our official ticketing partner, Ticketmaster have made it easy to sell tickets you can no longer use on via their ticket exchange, meaning another fan can go instead. Less missing out, more going out, click here to find out more.

 

Accessible FAQ’s

 

Where is the nearest accessible parking and how far away is it?

CitiPark are our official parking partners, their car park is on Trinity Way, adjacent to the City Rooms entrance. The City Rooms area is accessible to ticket holders only on event days. Other nearby car parks are located in Shudehill or The Printworks.

There are 33 accessible parking spaces available at CitiPark our official parking partners, please note that this is not operated by AO Arena. We encourage anyone with mobility issues to book their space in advance via this link and arrive as early as possible.

You can pre-book your parking in advance to guarantee your space on the lower floors of the CitiPark car park and ensure a speedy entry and exit from the car park. On show nights, the car park is staffed by an events team who work to ensure that parking at the venue is as simple and easy as possible. They conduct regular patrols of the car park and the car park also has the Park Mark award for safety.

After the concert, Trinity Way will be closed southbound between Great Ducie Street and Cheetham Hill Road for up to one hour on larger shows, this is to allow concert-goers to safely exit the venue. However, if you’re parking at the arena car park, you will still be allowed to exit during this closure but you will have to turn right and follow local diversions.

 

What entrance is the best to use for someone with access requirements?

The best entrances to use for access requirements are the Hunts Bank and City Rooms entrances which both have level access to the venue via a lift.

From the CitiPark car park, providing that you have your tickets, follow the directions from the car park to the arena and you will reach a set of doors with a small flight of stairs on the other side, leading to the Arena entrance. There is also a lift to the right hand side of the doors that takes you up one level.

From the Metrolink and Victoria Station take the lift located to the right hand side of the stairs within Victoria station. The lift to the bridge level connects Victoria Station to the City Rooms entrance at the Arena. Maximum distance from Victoria Station to entrance is 180 metres

From Manchester City Centre the best entrance to use is Hunts Bank which is located on Hunts Bank Approach.

 

Where are the lifts?

The lift at Hunts Bank is located to the right hand side of the stairs.

The lift to access our City Rooms entrance is located within Victoria Station.

There is also lift access from the CitiPark car park and from Victoria Station.

If you have any queries regarding the lift during an event please speak to a member of showsec who will be able to help you.

 

How do I access my seats?

For standard shows the Arena bowl has tiered seating starting at block 102 and goes round in an anticlockwise direction to block 115. Seats are numbered from 1 upwards meaning for blocks 102 - 105 & 202 - 205 seat 1 is nearest to the stage but furthest from the stage for blocks 112 - 115 & 212 & 215. The floor blocks are normally numbered 1 -18 left to right when facing the stage.

Wheelchair accessible bays are located at Block 105, 108 and 109. There are also a number of accessible platforms located in some of the blocks.

Easy Access Seats in Row X are accessed via ten steps down with a hand rail.

 

Can I bring my medication?

Medication for medical conditions, or food or drink to manage a medical condition can be brought into the venue. We suggest to contact us in advance of your visit for advice, prior written acknowledgement from the venue of your requirement, or should you have any concerns or questions. Having an email from the venue is the quickest way through the process and a list of ‘exceptions’ is issued to staff on each entrance when advance warning has been given. This should reduce any questioning you may be subject to on entrance.

Please be aware that food and drink should be limited to you and should be for your medical condition. You can also bring any supporting documents to the venue with you should you wish, for example letters from your doctor or prescriptions in your name. In general, if it is possible, we request that you bring medication inside its original container (blister packs, boxes or bottles). Please do not be offended if a member of our medical team is asked to verify the medication that you are bringing in. This should happen in a quiet and considerate way, away from the passing public.

Trained first aiders, EMTs and Paramedics are available for all events and can be summoned by our stewards. There is also a First Aid Room at all events which can be used as a quiet space.

 

I need to bring something else into the venue e.g., Assistance Dog

ADUK Registered assistance dogs are welcome at the AO Arena. https://www.assistancedogs.org.uk/members/  Please contact us at least 2 working days before the event you are attending so that we can make arrangements for your comfort and safety during your visit.

The dog can either accompany you into the auditorium or venue staff will willingly look after your dog whilst you enjoy the event. We can provide a water bowl and blanket for your dog if required.

It is possible that we may need to find an alternative seat for you if your seat is not appropriate for your dog to sit with you. In any event, we will discuss the best options for you and your dog.

 

What if I need additional assistance during the show?

Please speak to a member of our Showsec team who are positioned around the venue. We also have a customer services desk which you can visit during the show with any enquiries which is located by our Hunts Bank entrance at Block 101.

 

If you require any further information, please contact our Accessibility Team.

Or call us on: 0161 950 5229. A text relay service is available via www.ngts.org.uk

Write to us:

Our postal address is AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.