COVID-19
We can't wait to welcome you back to the AO Arena.
Our number one priority is making sure your visit is as safe and enjoyable as possible. When you visit us we'll be operating under the most up to date Government guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.
In accordance with the government's removal of Plan B measures, from Thursday 27 January, face masks are no longer mandatory and COVID passes are no longer required for those who are attending events.
We do all still have a shared responsibility to help prevent the spread of COVID-19 and the government has advised that you must not attend an event if you have tested positive or if you are required to self-isolate. Furthermore, it is recommended that you take a lateral flow test before you attend events.
Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event and check the event page.
All ticket purchasers will be emailed the latest information in the lead up to the event. Further updates will be posted in due course and ticket holders and guests of any events that are postponed or cancelled will be contacted directly.
Confirmed changes to the events calendar are as follows
- Celine Dion (4, 5 September) -
new dates 15 and 16th April 2021rescheduled to 5 and 6 June 2023 - Elton John (17 November) -
new date 1 December 2021rescheduled to 31 May 2023 - Hits Radio Live (22 November) -
new date 21 May 2021- new date 11 November 2022 - Elton John (28 November) -
new date 30 October 2021rescheduled to 3 June 2023 - Elton John (12 December) -
new date 19 November 2021rescheduled to 2 June 2023 - Magic Mike (June 2022) - new date - 2 May 2023
Further measures to keep you safe:
Recommendations
The Government has advised that you must not attend an event if:
- You have tested positive for Covid-19; or
- You are required to self-isolate.
Visit gov.uk if either of the above apply.
It is recommended that you and your party complete a lateral flow test before you attend any event. You can order lateral flow tests via this link and register the results here
Face masks
In accordance with the government regulations, face masks are no longer mandatory, however you can still wear one if you prefer to.
Hand sanitiser
We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.
Staff testing
All staff working at our venue are required to provide negative results from a lateral flow test.
Enhanced cleaning
As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.
Contactless services
The AO Arena is a cashless venue. We'll only accept contactless or card payments.
We are moving to mobile tickets where possible. A mobile ticket is just like a print-at-home ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone and there is no need for anyone else to have contact physical contact with your ticket.
Keeping you up to date
We'll send you all the information you need to know about your visit in advance as well as updating the information here on our website and across our social media channels. If there's anything you need while you're here, our staff will be on hand to help you.
Be kind
Please wear a mask, act responsibly and be considerate to other visitors, giving them time and space where possible to move around the venue, understanding that some people may have different requirements to your own