ELF

Outside food and drink is not permitted into the venue unless it is for a baby. i.e. a baby bottle/baby food. Please avoid bringing food within glass containers where possible.

If you or a member of your party requires bringing food and drink for medical reasoning and allergies, please respond to this e-mail with further information so a member of the team can assist you.

Children sized backpacks are permitted into the venue as they fall under the size guidance of our bag policy - any bag larger than an A3 piece of paper (approx 35cm(W)x40cm(H)x19cm(D)) are not allowed into the venue. 

If bringing an infant where you require changing items, we request that where possible if you can bring a smaller bag. If not - please do bring only the items, you need. You are permitted to bring nappies, wipes etc for the purpose of changing.

If you do require to bring extra items or may need assistance with bag sizing - please do respond to this e-mail with further information so a member of the team can assist you.

We do have a "Pram Park" located inside of the venue near Block 101 at our Customer Services desk. Please speak to a steward upon arrival to assist you.

Light up toys/sticks/merchandise are permitted into the venue as long as it fits under the following guidance: it must be within 30cm size and not have a laser.

We do not allow toy guns, shields, light sabres or any toy that could be used as a weapon or cause damage. Please note it will be up to the discretion of the stewarding team upon arrival.

Children under the age of 2 do not require a ticket and must remain on the parent/guardian's lap for the duration of the show. If your child is above this age and does require a seat - you would be required to have a ticket. 

Should you require any assistance, please do speak to a member of our stewarding team. We also have our Customer Services team available for the duration of the event. This is located near Block 101.

We always endeavour to provide a room if anybody requires a break and a period of respite from the performance. We just ask that you please speak to a supervisor (in purple) or our Customer Service team (opposite block 101) who can assist.

If you do need to bring sensory items with you, we do permit this, we just ask that this is communicated to us in advance of your visit, so that we can make our stewards aware. Please e-mail our team via: contactus@oa-arena.com with details, so they can best advise.