Other Accessibility Information
Customers with Medical and Dietary Requirements
Medication for medical conditions, or food or drink to manage a medical condition can be brought into the venue. We suggest to contact us in advance of your visit for advice, prior written acknowledgement from the venue of your requirement, or should you have any concerns or questions. Having an email from the venue is the quickest way through the process and a list of ‘exceptions’ is issued to staff on each entrance when advance warning has been given. This should reduce any questioning you may be subject to on entrance.
Please be aware that food and drink should be limited to you and should be for your medical condition. You can also bring any supporting documents to the venue with you should you wish, for example letters from your doctor or prescriptions in your name. In general, if it is possible, we request that you bring medication inside its original container (blister packs, boxes or bottles). Please do not be offended if a member of our medical team is asked to verify the medication that you are bringing in. This should happen in a quiet and considerate way, away from the passing public.
Trained first aiders, EMTs and Paramedics are available for all events and can be summoned by our stewards. There is also a First Aid Room at all events which can be used as a quiet space.
Or call us on: 0161 950 5229
Access to Performance
The Arena is committed to offering additional services which you may need for the event to be accessible to you. This includes a range of interpreters, from British Sign Language to text captioning and audio description.
We will endeavour to make any reasonable adjustments to your booking even if you mention later that you need additional provision but we do need enough notice to make sure we provide the right service to the highest standard we can. Please make sure you request such provision a minimum of 6 weeks before the event date. There is no charge to you for the provision of interpreters.
We have an induction loop available for all performances. Located in the main auditorium which covers seating areas 107, 108, 109, 110 Rows J—V and Accessible seating areas on Camera Platforms 107, 110 and Accessible Platforms 108, 109.
There are also induction loops available in the Box Office and our Customer Services desk by block 101. Hearing aids need to be switched to the T position in order to receive the signal.
The Arena can get very busy during a show and we understand that the hustle and bustle can be distressing for some. If you need support or you are feeling uncomfortable and would like to be shown to a quiet space, then please ask a member of stewarding staff or our customer services team by block 101 who will be happy to assist you during a show. We will always find a quiet space. This may or may not be within view of the show.
If you need a prayer room, a space can be found for that too. If you need a space to breastfeed, this will also be accommodated.
ADUK Registered assistance dogs are welcome at the AO Arena. https://www.assistancedogs.org.uk/members/
Please contact us at least 2 working days before the event you are attending so that we can make arrangements for your comfort and safety during your visit.
The dog can either accompany you into the auditorium or venue staff will willingly look after your dog whilst you enjoy the event. We can provide a water bowl and blanket for your dog if required.
It is possible that we may need to find an alternative seat for you if your seat is not appropriate for your dog to sit with you. In any event, we will discuss the best options for you and your dog.
For your safety, and for those around you, we do not allow people using crutches and/or walking aids onto a standing floor. This is because, even though your friends around you could help to look after you, crowd movement on the floor is unpredictable. If you have booked a standing ticket we will always endeavour to find you an accessible position within the Arena so that you can still come to the concert. Please contact our Accessibility Team to discuss your requirements.
Sound and Lighting Levels
Artists performing at the Arena bring with them all of the specialist equipment and operators that they need to produce the show. This includes sound engineers, lighting designers and so on. As such, we have limited influence on them when it comes to sound and lighting levels. Ear plugs are available on request from the Customer Services Desk.
We do monitor both sound quality and decibel output. There are no legal limits when it comes to the public and sound levels – the law only protects staff under Health & Safety at Work regulations. If you feel that the sound quality or sound levels in the area you are seated are too quiet or too loud, do mention this to the stewards and the message will be passed onto the production.
Special Effects, including Flashing Lights and Strobes
Most shows will have some form of flashing lighting. A lot of shows may also have strobe lighting, lasers or other special effects, additional signage is in place to advise customers of this. If lasers are in use, they will not scan the audience areas unless an independent inspection is carried out to ensure safety levels. You can be assured that if laser beams come into audience areas, an inspector is in the venue ensuring your safety.
The show’s lighting is determined by the production team and Arena staff do not always receive details of this in advance of the performance. Please note that it is highly unlikely that show’s lighting will be changed or adapted upon request but we will endeavour to find out as much as we can about when during the show, the effects are planned.
The Arena can get very busy during a show and we understand that the hustle and bustle can be distressing for some. If you need support or you are feeling uncomfortable and would like to be shown to a quiet space, then please ask a member of stewarding staff or our customer services team by block 101 who will be happy to assist you during a show. We will always find a quiet space. This may or may not be within view of the show. If you need a prayer room, a space can be found for that too. Again, mention it to a steward and a space will be found. If you need a space to breastfeed, this will also be accommodated.
All floor seats can be accessed using one of the arena lifts.
Lower Tier (Block 101 and above):
The first raised tier of seating in the lower tier does not have a handrail after Row X (10 steps down). All accessible bays for wheelchair users are located within the lower tier.
Upper Tier (Block 201 and above):
The second raised tier of seating requires the negotiation of steep steps and so may not be suitable for customers with vertigo or those with mobility problems. There is a central handrail located within this tier. Seating at the front of the upper tier is 35ft (10m) from the ground, rising to 70ft (20m) at the rear.
If you require any advice on what seats to book please contact our Accessibility Team.
Or call us on: 0161 950 5229
Please note that for security reasons certain items are not permitted into the venue. Please read 'What items are not allowed into the arena' on the Your Visit page for further information.
Upcoming Events List
Please visit the Latest Events page for more information on our upcoming shows. If you would like a hard copy or an alternative format we can email or post this out to you. Please contact our Accessibility Team for more information.
Or call us on: 0161 950 5229
We welcome feedback on how we can improve the experience for all visitors. Please contact us to let us know what we can do to improve both our accessible information and your experience at the venue in general.
Attitude is Everything Mystery Shopping
Attitude is Everything is an Arts Council England Sector Support Organisation for the live music industry, working in partnership with audiences, artists and the industry to improve Deaf and disabled people’s access to live music. More information on the organisation and their work can be found on www.attitudeiseverything.org.uk.
The Attitude is Everything Charter of Best Practice encourages live venue promoters to publicly show their commitment to improving access, and is assessed by a nationwide team of Mystery Shoppers. To become a Mystery Shopper, you can either register online or email [email protected] to request the forms and more information.
The Arena has been working with Attitude is Everything since 2015 and achieved the Bronze award in 2016. The venue management is working to improve this status, complying with the requirements of the Charter of Best Practice to work towards Gold status.