We offer a warm welcome to everyone and aim to offer an excellent level of service to all of our customers. All of our customer facing staff have undertaken Deaf and disability awareness training and will do their best to ensure your visit is both enjoyable and safe. We really want you to enjoy your time with us so if anything happens whilst you are at AO Arena, please speak to one of our staff who will help as best as they can.
All of our access information can be found in the accessibility section of our website, the word documents below and in the downloadable guide in the link below.
Easy read venue information document
Visual guide venue information document
Accessible tickets can be purchased from the Accessibility Team at AO Arena and a number of wheelchair and mobility accessible seating is now available to buy on the Ticketmaster platform via our website or theirs (for events which went on sale after 1 February 2020). This will be expanded in due course to include seating suitable for visual and hearing impaired customers.
We advise customers to share their access requirements and any other information that may help the team to book suitable seats within the arena at the time of booking.
Send an email via [email protected]
A complimentary Personal Assistant ticket is available at AO Arena’s discretion to those who need assistance from another person in order to move around safely within the venue.
Personal assistant tickets are only available via the venue and not from ticket agents such as Ticketmaster.
Personal Assistants must be able to assist the person they are attending with to leave the building in an emergency. They are not expected to leave the customer alone for long periods of times, be unable to meet the customer’s access requirements, or be intoxicated at the event.
The AO Arena is working to ensure that the allocation of personal assistant tickets is a fair process and that all tickets are only available for those individuals who would be unable to attend an event without the support of another person. In order to do this we are implementing a new policy whereby individuals booking tickets through our accessible ticket line will now be required to submit a completed access form and supporting evidence before any ticket can be processed, this will be strictly enforced for new bookings.
To register for your personal assistant ticket for an event please fill out and return our Access Scheme Form with your supporting evidence by post to AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR or via email to [email protected]
For more information please visit the Access Scheme Information page
If you would like to contact us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.
All customer facing staff have undertaken Deaf and disability awareness training. If you require any information in an alternative format please contact us via the following channels:
You can call the Accessibility Team between 9am and 5pm, Monday to Friday on 0161 950 5229, we welcome calls from customers using Next Generation Text Service.
You can also stop by our box office and speak to us in person. The box office located on Trinity Way is only open on an event day from 4pm until approximately 7:30pm.
Write to us
Our postal address is AO Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.
Office hours are 9.00am – 5.00pm Monday - Friday (excluding Bank Holidays). Please note that we can only take bookings for on sales at the specific time the event goes on sale.
Your feedback is welcomed so please get in touch via email: [email protected]